Inbound Numbers: Home | 1300, 1800 & 13 Business Numbers

We help your business to

simplify

manage

transform

your customer's experience

What are Inbound Numbers?

Inbound numbers are virtual 1300, 1800 and 13 business numbers that provides an opportunity for your business to stand out in a crowded, competitive market.

Inbound numbers provide more flexibility and portability for your business as they are not tied to a fixed landline or location.

Our Inbound Numbers service enables your business to receive and redirect incoming calls to a landline or mobile that is managed by our Inbound Call Management platform.

Benefits of a business inbound number:

Easy to recall
Fast track your small business success
Complement your marketing campaigns
Enhance the professionalism of your business
Leverage powerful features to manage incoming calls
Establish a disticntive and memorable point of contact.

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Why Inbound Numbers?

Flexibility

Redirect and schedule your calls to preferred answered points, based on time and day, local, state, or national.

Staff Efficiency

Reduce customers’ waiting times by directing calls and spread balanced workload amongst your teams.

Credibility

Increase the perception and reach of your business as a large, well-established, national business.

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Reduced Cost of Ownership

Receive inbound calls on your existing phone lines without expensive phone system upgrades.

Professionalism

Simplify the process for your customers to make enquiries and contact your business.

Marketing

An easy-to-dial business number can increase the recall with customers, allowing your business to track the effectiveness of marketing investments.

Benefits of Inbound Numbers

1300 Numbers

Wider geographical coverage
Promote your business outside of your local area
Cost of call is shared between your business and the caller

1800 Numbers

Wider geographical coverage than your local number
Free call for fixed line callers within Australia
Eliminate economic barrier for your customers with all ongoing costs paid by your business

13 Numbers

Helps to establish a distinctive and memorable point of contact
An attractive option if brand recall is important
All ongoing costs are shared between your business and the caller

Plans and Calling Features

Inbound Number
Plans

Setup Charge
Calls Answered on Landline/per minute
Calls Answered on Mobile/per minute
Minimum Contract
Critical Info Summary

1300

starting $15/month

$0
$0.12
$0.15
1 month

1800

starting $15/month

$0
$0.12
$0.15
1 month

$890 / month

$0
$0.12
$0.15
12 months

Call Forward

Forward all calls to your business 1300, 1800 or 13 number to either a landline or mobile number.

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Postcode Routing

Re-direct calls and define the number of answer points for your incoming calls based on the postcode the caller is in.

State-Based Routing

Customise answer points based on the location of an incoming call to ensure calls are directed to the correct office.

voicemail

Voicemail

Callers can leave a message with all voicemails being forwarded to a specified email address.

Region-Based Routing

Deliver calls to a specified answer points based in 63 geographical locations in Australia.

Call Distribution

Splits and direct calls based on the percentage usage between answer points.

Call Recording

Easy to configure and use call recording to all 1300, 1800, or 13 premium numbers. (PCI compliance is not provided)

Interactive Voice Response

interacts with callers and routes the calls to the appropriate recipient based on your settings. Create a menu of options.

Personalised Greeting

Personalise voice greetings to customers and play before forwarding your call onto the set answer point.

Why Choose Us?

Track and Monitor Reports

View call reports, call recording and analytics to ease your call handling process.

Portability

Use our inbound number service anywhere even when moving or opening a new business office.

Simplified Management

Track call usage, generate reports and manage call functionality using our user-friendly portal.

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About Us

We specialise in the delivery of business inbound numbers that aim to simplify and enhance contactability for your customers. Our expert team members are eager to help you expand and succeed, and provide honest and ethical advice that best addresses your business needs.

We strongly believe in delivering the best technology solutions to our customers so that they can go-to market with the newest and emerging communications services that add value to their customers’ lives.