What is a 1800 Number?

At a glance:

  • Also known as free call/toll-free number.
  • It is a six-digit phone number prefixed by 1800. 
  • Your customers can call your business from a fixed line anywhere in Australia. 
  • Answer your business calls on a landline or a mobile phone.
  • The entire cost is paid by your business. 
  • Eg: 1800 956 391.
  • You can consider a smart number option with 1800, for example: 1800 MOVIES.
1800 business inbound number
How business numbers work?

Use your existing landline or mobile equipment to get started. There are no hardware or equipment requirements.

Pricing Plans and Calling Features

1800 Number Options
  • Setup Charge
  • Calls Answered on Landline/per minute
  • Calls Answered on Mobile/per minute
  • Call Forward
  • Greeting
  • Voicemail
  • IVR
  • Postcode Routing
  • Call Distribution
  • State-Based
  • Region-Based
  • Call Recording
  • Self-Managed Portal
  • $0.12
  • $0.15
  • $0.12
  • $0.15
$25 / month
  • $0.12
  • $0.15

Call Forward

Forward all calls to your business 1300, 1800 or 13 number to either a landline or mobile number.


Postcode Routing

Re-direct calls and define the number of answer points for your incoming calls based on the postcode the caller is in.

State-Based Routing

Customise answer points based on the location of an incoming call to ensure calls are directed to the correct office.



Callers can leave a message with all voicemails being forwarded to a specified email address.

Region-Based Routing

Deliver calls to a specified answer points based in 63 geographical locations in Australia.

Call Distribution

Splits and direct calls based on the percentage usage between answer points.

Call Recording

Easy to configure and use call recording to all 1300, 1800, or 13 premium numbers. (PCI compliance is not provided)

Interactive Voice Response

interacts with callers and routes the calls to the appropriate recipient based on your settings. Create a menu of options.

Personalised Greeting

Personalise voice greetings to customers and play before forwarding your call onto the set answer point.


1800 FAQs

Is 1800 a free call number?

Your customers can call your business for free from a landline anywhere in Australia. Charges are incurred if dialled from a mobile based on the rates from your customers’ service provider. 

Can you text a 1800 number?

No, you cannot. It is only for voice calling services.

What does a 1800 number cost?

Choose from our Basic, Standard and Smart calling plans to meet your budget. View our pricing plans for more information.

How does a 1800 number work?

Receive and redirect incoming calls to a landline or mobile phone that is managed by our Inbound Call Management platform. Use your existing landline or mobile equipment to get started. There are no additional hardware or equipment requirements.

Can my customers dial my 1800 number on a mobile phone?

Yes, they can. However, they will be charged according to the rates of their service provider.

What is a 1800 phoneword number?

Your customer can dial a phoneword by pressing the corresponding letters on a telephone keypad. They are used to form a word or a part combination of numbers/words. For example, 1300 FLOWER (1300 356 937). Phonewords are easier for callers to remember. 

How can I buy a 1800 number in words?

Purchase the rights to use from smart numbers and contact us to activate this service for your business. 

Can I dial a 1800 number from overseas?

It may be possible to dial a 1800 number outside Australia. However, it depends on the network provider in the country of origin. 

How to get a 1800 number in Australia?

Purchase your preferred 1300 number from the Australian Communications and Media Authority (ACMA).  Once you have made your purchase, you can contact us to activate this inbound number service for your business. 

1800 vs 1300?

The only difference is that your customers can call your business for free on a 1800 number. They incur charges if they call your business on a 1300 number. 

Why Choose Us?

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Track and Monitor Reports

Access call reports, call recording and analytics to streamline your call handling process.

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Our inbound number service can be used from anywhere, giving you peace of mind when moving or open a new business office.

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Simplified Management

Track call usage, generate reports and manage call functionality using our user-friendly, self-managed portal.

Why 1800 Inbound Number?
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Redirect and schedule your calls to preferred answered points, based on time and day, local, state, or national.


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Staff Efficiency
Reduce customers’ waiting times by directing calls and spread balanced workload amongst your teams.


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Increase the perception and reach of your business as a large, well-established, national business.


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Reduced Cost of Ownership
Receive inbound calls on your existing phone lines without expensive phone system upgrades.


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Simplify the process for your customers to make enquiries and contact your business.


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An easy-to-dial business number can increase the recall with customers, allowing your business to track the effectiveness of marketing investments.

Interested in Taking your Business to New Heights?

1300 897 588